We'd love to hear from you. Whether you have a question about our services, need help with an order, or wish to raise a concern, the team at Thapala Box Private Limited is here to help.
Thapala Box Private Limited
A company incorporated under the Companies Act, 2013
CIN: U49231TS2025PTC198633
Registered Office:
2-110, Chintha Nekkonda, Parvathagiri,
Warangal – 506122, Telangana, India
For questions about orders, deliveries, payments, refunds, or general assistance:
In accordance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address your complaints and concerns:
Name: Sai Vusirikapally
Designation: Grievance Officer
Email: admin@thapalabox.com
Phone: +91 7702613638
Address: Thapala Box Private Limited, 2-110, Chintha Nekkonda, Parvathagiri, Warangal – 506122, Telangana, India
The Grievance Officer shall acknowledge your complaint within 48 hours of receipt and endeavour to resolve it within one month (30 days) from the date of receipt, in line with the Consumer Protection (E-Commerce) Rules, 2020.
If your grievance is not resolved to your satisfaction, you may also approach the National Consumer Helpline:
For data-protection concerns that remain unresolved, you may file a complaint with the Data Protection Board of India established under the Digital Personal Data Protection Act, 2023.
Please review our policies for full details on how we operate: